Category: Business

A human resources podcast focused on blending research and practical advice to help today’s HR, talent, and learning leaders improve business outcomes.

June 19, 2019

We’re Only Human 57: Prioritizing D&I at Online Gaming Firm NCSOFT

Many HR leaders are guilty of being overloaded and failing to keep tabs on the external environment outside the business. They may be buttoned up on the inside, but forces and factors outside the walls of the firm can also impact how the organization functions (or not). 

In this episode, Ben brings in conversations from Chauncey Gammage, SVP of HR at NCSOFT. NCSOFT is a firm operating in the online gaming industry, the audience of which is overwhelmingly male. That's probably a reason that the workers in the industry are also male-dominated. However, Gammage talks about how the firm's female employees interact with the user population and how the lines of D&I can extend beyond the watuplls of the firm. 

The insights from the NCSOFT HR leader are punctuated by commentary from Ben on the practical implications and how to make this a priority for your own firm, a different type of format than most of our episodes. 

Learn more about NCSOFT: https://us.ncsoft.com/

Connect with Chauncey: https://www.linkedin.com/in/chauncey-gammage-5093731/

June 3, 2019

We’re Only Human 56: How Delta Airlines Designs its Candidate Experience

One of the negative consequences of today's talent acquisition processes is that we have so many more candidates that don't get picked for open jobs. With one-click apply, the availability of job boards, and other technologies to lower the friction of applying for jobs, employers have more candidates than ever flowing through their applications. This can create a negative experience for those that aren't selected for the job, from the "resume black hole" to a lack of response overall.

Delta Airlines is approaching this problem by creating an intentional method called Designing for the Disappointed. Everyone can't be hired for every job, so how we treat people at the other end of the table, especially when in a consumer-facing brand like retail or, in Delta's case, airline travel. In today's discussion Ben talks with Carol McDaniel, a talent acquisition leader from Delta that shares insights into how the firm has designed a tailored, personalized process that scales across the thousands of applicants it receives each year. 

Connect with Carol on LinkedIn: https://www.linkedin.com/in/carolmcdaniel

Learn more about Delta's careers: https://www.delta.com/us/en/careers/overview

May 23, 2019

We’re Only Human 55:The HR Leader’s First Year on the Job

Leading an HR team is a complex series of tasks. Not only are you driving value for the business and caring for the employees, but you're also running a team of HR pros dedicated to improving the organization as well. Stepping into any new position can be a challenge, and taking on a role as an HR executive at a new firm is no picnic. However, having the right mindset can take you a long way. 

In today's interview, Ben speaks with Michael Stambaugh, Chief Human Resources Officer for HJF, about his priorities and challenges on the eve of his first year on the job. The conversation covers the critical tip for how to be a great HR leader (hint: you have to be willing to go to bat for the needs of both your team AND the organization), what it's like selecting and implementing HR technology as a new leader, and how to earn the respect and credibility you need to get the job done. 

If you enjoy the conversation, be sure to share this with someone else who might appreciate the insights Michael has to share. 

Show Notes

Episode 52: Top 3 HR Tech Implementation Mistakes

Learn more about HJF: http://hjf.org

Connect with Michael: https://www.linkedin.com/in/stambaugh

April 22, 2019

We’re Only Human 54: Forecasting The Future Jobs of HR and Recruiting

If you could look out into the future and predict how HR and talent acquisition jobs might change in the next few years, what would you expect? Robots? AI? Something else? 

In today's short monologue, Ben talks about some of the jobs he expects to see as more automation hits the HR function, from candidate experience designers to human-machine integrators. It's about finding the best that humans AND machines have to offer to create the best results for our candidates, employees, and businesses. 

Jump into the conversation and share your own thoughts on Twitter: @beneubanks or LinkedIn.

March 18, 2019

We’re Only Human 53: How to Partner with Your Talent Analytics Team

Organizations that have analytics talent, whether it's a dedicated team or just a single data-loving person within the HR function, often struggle with how to leverage the expertise they bring to the table. In today's discussion, Ben interviews the team at Cox Enterprises: Debbie Morris, Sr. Talent Management Consultant, and Hal Halbert, Reporting Manager, to talk about how the HR/talent function can align and work with the analytics team. 

The conversation is a short one, but it is full of insightful comments and ideas on how to pair the best insights and efforts that each brings to the table. It's not just about doing your job--it's about supporting each other and the needs of the business. 

If you enjoy the conversation, please share the episode with a friend that might find it valuable. Also, if you're interested, you can connect with Debbie and Hal on LinkedIn: 

Download the new research Ben mentioned on reskilling and upskilling employees: http://lhra.io/reskill 

March 6, 2019

We’re Only Human 52: The Top 3 HR Tech Implementation Mistakes

Okay, you've selected your HR tech solution. You've signed the paperwork. Now it's time for implementation--are you ready? 

Technology implementations, regardless of whether you're using Oracle, SAP, Workday, or someone else, are challenging. That's because the average HR leader only gets a chance to do this maybe once or twice in their career. It's easy to miss the mark, and a bad experience can have career-impacting consequences. That said, a great implementation can make you look like a star to your team and your leaders. 

In today's episode, Ben interviews Caleb Fullhart about the key mistakes HR leaders make when implementing HCM technology, including everything from rushing the testing process to failing to fit the technology to their unique business rules. It's a fun conversation and Caleb brings a ton of expertise to the table. 

Vendor demo makeovers podcast episode: http://lhra.io/blog/hr-tech-vendor-demo-makeovers-conversation-george-larocque/

Connect with Caleb on LinkedIn: https://www.linkedin.com/in/cfullhart/ 

February 20, 2019

We’re Only Human 51: IBM #Think2019 with Special Guest Madeline Laurano

Last week Ben and his closest 40,000 friends visited San Francisco for the 2019 IBM Think Conference. The event, despite the rainy weather, was a smashing success. HR Track sessions were standing room only and the customer panels, featuring world leading firms such as UnitedHealth Group and AECOM, were fantastic. 

In this episode, Ben is joined by Madeline Laurano of Aptitude Research to talk about the event and some of the key takeaways from the event. Additionally, Madeline digs into some of her new research on quality of hire and how to measure it. 

IBM announced some major partnerships last week, but one of them is a new partnership with Skillsoft to bring the best of content and IBM's talent frameworks together. The announcement link below shares insights into how this is working for Sprint and some of the other pertinent details. 

Resources mentioned in the episode: 

February 12, 2019

We’re Only Human 50: Hitting a Milestone (Plus Special Guests)

Welcome to our 50th episode! In today's show Ben takes a different approach with a solo show to catch up on some happenings at Lighthouse Research, some of the key activities coming up on the research agenda, and some personal reflections now that the book is out in the market. Listen in to hear from a handful of special guests that are very "close" to the show.

This is a lighthearted discussion to celebrate 50 episodes and to highlight fun topics coming down the line in the coming months. Check it out and be sure to subscribe and share with your HR friends!

February 5, 2019

We’re Only Human 49: New Research On Diversity and Inclusion Technology

Talking about D&I is nothing new for HR leaders, but what are you actually doing to measure and improve your firm's approach? For some time the need was there to help people see why diversity mattered, but now the conversation has shifted to how to improve results. 

In today's discussion, Ben talks with Stacia Garr of Red Thread Research and Carole Jackson of Mercer to explore the duo's latest research on diversity and inclusion technology in hiring, development, analytics, and more. 

If your firm is thinking about D&I from a practical standpoint, today's discussion is for you. 

Learn more about the report and the research by visiting: http://info.mercer.com/dandItech

January 23, 2019

We’re Only Human 48: How to Use Hackathons and Coworking to Engage Employees

Hackathons are often seen as a tool for creating new software products, but did you realize that they could be used to create a more engaged workforce as well? 

In today's show, Ben interviews Toni Eberhart, Executive Director for Urban Engine. In the show, they talk about how things like coworking nights, hackathons, and other social activities can help to crosspollinate ideas and create more satisfaction for technical talent. 

In a time where it's harder than ever to attract and retain highly qualified technical workers and engineers, is a hackathon the secret ingredient to employee engagement? 

Toni recommends that employers look for places, platforms, and programs that allow employees to practice creative autonomy. It's not just about creativity for its own sake, it's about learning, connecting, and collaborating. 

 

Links

Connect with Urban Engine: http://urbanengine.com 

Check out the Artificial Intelligence for HR book

Case study of ADTRAN for using hackathons for employee engagement

If you enjoyed this, be sure to check out episode 8 (enterprise HR innovation) and episode 10 (your employees aren't innovative enough).