We're Only Human
Episodes
Friday Feb 17, 2023
Friday Feb 17, 2023
"So there's a massive amount of insights coming from this. We measure things like net promoter score -- we have an average NPS of around 73, which as we all know is pretty great. And a big one for me is that 41% of people we actually go on to hire actually have used the platform once or more than once. That's a really big figure to show this is actually supporting employees to apply with us and attracting them to us and being successful in getting a role with us."
Lisa Brignall, Head of Talent Acquisition GB at Coca Cola Europacific Partners
We're Only Human -- Episode 155
One of the things every company struggles with is sharing a realistic preview of the job with candidates. Job applicants expect recruiters and hiring managers to smooth over the rough edges, and it's tough to have a transparent and honest conversation. But Lisa Brignall and the team at Coca Cola Europacific Partners have found a way to solve for this. They actually give candidates access to employee Insiders that are empowered to talk about the culture, work conditions, and other realities of employment.
In this episode of We're Only Human, Ben and Lisa talk about the program, how it's set up, and what results and impact it has already demonstrated in a relatively short time. If your company is hiring and wants to create a more open dialogue with candidates, this episode is for you.
Show Notes
Connect with Lisa on LinkedIn
Check out the recruitment marketing episode with Kelby Tansey from Southwest Airlines
Check out the show archives and links to subscribe on Spotify, Google, Amazon, and more
Saturday Feb 04, 2023
Pay Transparency and Compensation Trends with Marriott’s VP of Global Compensation
Saturday Feb 04, 2023
Saturday Feb 04, 2023
"The joke is pilots get in the plane, they read their checklist, and they take off. They push the [autopilot] button and sit back and wait for the plane to land itself. But when something goes wrong, suddenly the pilot's got to take control. And then everybody's life's in that pilot's hands. I think autopilot turned off for compensation people 18 months ago."
Bryan Briscoe, VP Global Compensation at Marriott International
We're Only Human -- Episode 154
There's not a company in existence that hasn't needed to take a fresh look at compensation in the last year. The general consensus? "Wages are up."
But this conversation offers a deeper look for those that really want to dig into how compensation is changing. In today's episode, Ben chats with Bryan Briscoe of Marriott International about critical trends in compensation like pay transparency requirements, how crowdsourced pay data compares to traditional salary survey data, and the biggest lesson Bryan recommends that other HR and compensation leaders follow if they want to be successful.
Show Notes
Get a copy of Ben's new book Talent Scarcity, a #1 bestseller on Amazon: https://amzn.to/3XbCFw4
Connect with Bryan Briscoe: https://www.linkedin.com/in/bryan-briscoe-76584b5
Listen to our show archives: https://lhra.io/were-only-human-podcast/
Wednesday Jan 18, 2023
New Research on the Impact of Employee Belonging
Wednesday Jan 18, 2023
Wednesday Jan 18, 2023
We can talk about DEI and belonging in that space. We can talk about culture, but really those powerful impacts that can happen internally and externally are really dictated on the leadership. When I think of leadership, I believe leadership is an example of love, trust, and grace.
George Rogers, Chief Culture Officer, Lighthouse Research & Advisory
We're Only Human -- Episode 153
There's no shortage of conversations today about DEI and the newest addition to that set of perspectives--belonging. But one of the challenges talent and DEI leaders have is making belonging more than just a buzzword or an empty phrase. To get real investment, support, and focus on this critical topic, they need a business case.
In today's episode, you'll hear from George Rogers, a new addition to the team at Lighthouse. George is going to be focusing his research on DEI, culture, leadership, performance, and engagement. In this conversation with Ben, George highlights some of the new research on belonging, such as how much it impacts someone's plans to quit their job (spoiler alert: there's a clear link!) or their intent to recommend their employer as a great place to work. If you are curious about employee belonging, this evidence-based approach will help you make it come to life within your organization.
Show Notes
This is a replay of a session from our State of DEIB event held in November 2022. Get the free replay here: https://hrsummerschool.org/deib
Connect with George Rogers: https://www.linkedin.com/in/thegeorgerogers/
Listen to our show archives: https://lhra.io/were-only-human-podcast/
Thursday Oct 13, 2022
This RPO Firm Hires Thousands of People a Year-Here’s How Hiring is Changing
Thursday Oct 13, 2022
Thursday Oct 13, 2022
"What I've seen over the last six to 12 months is that companies are literally craving this information to understand: are they still competitive? Because they've made so many moves, whether it was with pay or benefits, they want to understand where they stack as it relates to their competition."
Terry Terhark, Founder and CEO, NXTThing RPO
We're Only Human -- Episode 149
If you want to be an Olympian, you'd look at what Olympians do and learn from their approach. If you want to achieve that same world-class level of success in hiring, you should look at what world-class organizations are doing in hiring.
NXTThing RPO is a recruitment process outsourcing partner for innovative companies that desire support in their hiring operations. The leader of NXTThing is Terry Terhark, a veritable legend in the RPO industry and a wealth of information about what creates successful hiring outcomes.
In today's discussion, Ben talks with Terry about how hiring is evolving, what's next for the economy, and how cultural alignment between employers and service providers plays a role in success of outsourcing relationships.
Show Notes
Connect with Terry on LinkedIn
See the report on how the modern candidate is evolving
Check out the show archives and get free updates for new episodes
Monday Aug 29, 2022
Positioning Culture as ”Business Success Insurance” on We’re Only Human
Monday Aug 29, 2022
Monday Aug 29, 2022
"I guarantee there is a direct correlation between a fantastic culture to business success. They are always together. I would say that the strong culture is the insurance policy of every business."
Ronni Zehavi, CEO, HiBob
We're Only Human -- Episode 147
What if we had a way to shield our businesses from unnecessary turnover, disinterested staff, and other similar challenges?
It turns out that we do. It's called culture. In some new research, we found that just 52% of HR leaders say their technology supports the employee-focused culture they desire. That's a big gap.
In today's interview with Ronni Zehavi of HiBob, Ben dives deep with Ronni into culture, why it matters, and how HR technology helps to support an employee-focused culture in practical ways. Ronni talks about transparency, teamwork, flexibility, and other tangible examples based on his experience as a business leader.
This episode is sponsored by Workplace from Meta.
Links and Show Notes
Learn more about Workplace from Meta at workplace.com/future
Learn more about HiBob and the Bob platform
Check out the show archives and get free updates
Friday Aug 19, 2022
How Mayo Clinic Selects Leaders: A Case Study
Friday Aug 19, 2022
Friday Aug 19, 2022
"When we select leaders, what we have found is leaders may have great, innovative ideas. They may be very driven to achieve. But if they're not inspiring people, if they're not demonstrating those interpersonal qualities that people see them as servant leaders, we've noticed that people are not willing to follow them. So we really emphasize that [serving] is exactly the quality that we want to see in leaders."
Ji-Yun Kang, Leadership Assessment and Selection, Mayo Clinic
We're Only Human -- Episode 146
All of the data indicate that a leader can make or break someone's experience at work. In this episode of We're Only Human, Ben talks with Ji Yun Kang, head of leadership assessment and selection at Mayo Clinic. Ji-Yun shares the key attributes the organization looks for in its leaders, including the things that push someone into the "no" pile when under consideration.
Ms. Kang also suggests how to evaluate if leaders are actually successful or not, offering examples that help to make this conversation very practical for companies that want to use their leaders to engage, develop, and retain their workforce.
This episode is sponsored by Workplace from Meta.
Links and Show Notes
Thanks to SHL for putting us in touch with our guest for this episode!
Learn more about Workplace from Meta at workplace.com/future
Connect with Ji Yun
Check out the show archives and get free updates
Thursday Aug 11, 2022
Mentoring the 80% - Avoiding the Rock Stars and Duds
Thursday Aug 11, 2022
Thursday Aug 11, 2022
"The first thing is 100% look for difference [when mentoring]. If you are only looking for more of the same, you are hurting yourself. Cloning was bad in Star Wars, and cloning is bad in real life. The second one is related: get away from the rock stars and the duds when you are mentoring."
Lt. Col. Chaveso "Chevy" Cook, PhD, Executive Director, MilitaryMentors.org
We're Only Human -- Episode 145
Mentoring has been a bigger conversation in the last year as more companies are looking for ways to develop women leaders, move diverse professionals up the ranks, and support the workforce in a more tangible way. But employers often look at just the top 10% and bottom 10%, according to today's guest, missing the chance to connect with the 80% of employees who are typically excluded from mentoring opportunities.
In this conversation, Ben speaks with Lt. Col. Chevy Cook about key ideas in successful mentoring based on research and practice. They not only tie in the science of mentoring but also the art of relationship dynamics and more.
This episode is sponsored by Workplace from Meta.
Links and Show Notes
Learn more about Workplace from Meta at workplace.com/future
Connect with Chevy
Check out the show archives and get free updates
Monday Jul 11, 2022
The One Thing People Analytics Teams Often Get Wrong
Monday Jul 11, 2022
Monday Jul 11, 2022
"I think the danger that we tend to run as people analytics teams is that we're not willing to take slightly bolder stances and say, "Hey, we have a better collective picture of the labor market. We have a better collective picture of what enterprise trends and behaviors are like." We need to give strategic guidance and not just be turning over data products."
Zach Frank, Senior Manager of People Analytics, Freeman Company (formerly at Aramark)
We're Only Human -- Episode 143
When it comes to analytics and AI usage in the business, we don't always think about HR and people first. However, there are tremendous opportunities to create and deliver value using both of those tools, even for something as personal and human-centric as the work of HR.
Zach Frank believes that, and he's used those principles in his different roles to bring new value for the workforce, managers, and executive leadership through smarter people practices. In this episode, Zach shares with Ben some of the ways that teams can do this well, including one area where they need to step up their game if they want to be relevant and valuable contributors to the business.
Note: Zach worked for Aramark when this was recorded but recently moved to Freeman Company prior to publication of this episode in a new Senior Manager of People Analytics role.
This episode is sponsored by Workplace from Meta.
Links and Show Notes
Learn more about Workplace from Meta at workplace.com/future
Connect with Zach
Download the new hiring research report
Check out the show archives and get free updates