We're Only Human

Turning Labor Market Insights into Talent Intelligence with Brian Jackson of Southwest Airlines

So we're looking at how the words are actually formed. When you're hiring for a technology manager, what does that mean? Are you looking for a technical technology manager? Are you looking for someone who grew up in the chops of software development, knows all of the full delivery life cycle, or are you looking for someone who's more project focused? If your job description isn't conveying those skills or that type of clarification in the job description, you're not gonna get the right person. You might get lucky.  But when you're hiring at scale, you know you can't do that time and time again. 
Brian Jackson, Talent Acquisition Consultant, Southwest Airlines
We're Only Human -- Episode 166
How can employers use the data from the larger labor market to make decisions on key skills, strategic workforce planning, and other human capital activities? 
In this episode, Ben talks with Brian Jackson of Southwest Airlines on that exact topic, diving into data sources, how to translate insights, and more. Talent leaders that have considered exploring the new era of talent intelligence will learn Brian's thinking on the topic and how he supports his team with external labor data from beyond the four walls of the organization. 
Show Notes
Connect with Brian on LinkedIn
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Skills, Potential, and Work Insights from Heidi Perloff of The Estée Lauder Companies

" I do think that there is so much hidden talent inside our organizations, and we don't even realize it.  How do you find that? How do you leverage that? How do you build and develop that? This is what I find so interesting about the skills conversation. Everything that we've just been talking, about the potential and impact for any one of us is huge."
Heidi Perloff, SVP, Global HR Strategic Initiatives and Delivery Solutions at The Estée Lauder Companies Inc.
We're Only Human - Episode 165
Think about yourself and your work for a moment. Does your job title capture everything you are capable of doing, or does it just highlight a small subset of your skills that make you who you are? 
In this episode of We're Only Human, Ben talks with Heidi Perloff from The Estee Lauder Companies about the importance of knowing our people, understanding our own talents and passions, and how to bring those together in the workplace. 
Show Notes
Show Notes
Connect with Heidi
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How to Skip 1,500 Interviews and Increase Quality of Hire

And so that doesn't happen overnight. But over time, as people bought into it and we started to see over the course of one year, we gave the business back 1500 interviews. Imagine the extra time that was available for our product managers. They could do their job, and then when the quality of hire goes up with that, you start to get this [positive] cycle. You've now made a better hire, and because you started with listening, there's a high probability that [they're] gonna be successful and stay longer.
Lance Sapera, Former VP Talent Acquisition, Talend
We're Only Human -- Episode 164
How do you structure talent acquisition teams to support business growth?
Did you know that the best approach isn't to use a very lean team and overwork them? That's the perspective of today's guest, Lance Sapera, who has supported multiple organizations through rapid growth as a talent acquisition executive. The insights he offers are a roadmap to smarter, more effective hiring practices.
As the title indicates, Lance shares one change to TA processes that led to 1,500 fewer interviews AND a stronger quality of hire at the same time, which is virtually unheard of. 
Grab your notepad. This is a great episode and you should have some excellent takeaways. 
Show Notes
Connect with Lance
Thanks to Lever for connecting us with Lance!
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Can HR Really Work Remotely? How Eco’s Head of People Does It

I'm really excited we are a fully remote organization. It's why I get to do the work I do from Hawaii. It does mean I have really early mornings, so be aware of what you're signing up for, but I get to work fully remote. In supporting fully remote organizations, we have to be incredibly intentional about the culture and the way we work.
Diana Brown, Head of People, Eco
We're Only Human -- Episode 163
Working remote. It's a polarizing topic overall, but perhaps even more so when it comes to HR positions. Should HR be in the office, or is it okay if People professionals work remotely?
In this episode, Ben talks with Diana Brown of Eco about how she and her team manage the remote/distributed aspects of creating a connected, employee-focused culture through intentional design, communications, and more. 
Show Notes
Connect with Diana
Thanks to Goody for connecting us with Diana!
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goody ongoody.com https://www.ongoody.com/business

3 People Leaders Share Frontline Employee Engagement Secrets

"One of the things that a lot of our industry struggled with was trying to regulate employees and not let them have their phone in their hand, but we actually encourage it. We ask them to help us do TikToks. Everybody gets involved. It really brings in a sense of camaraderie. We're not constantly saying, 'Get off your phone. Get off your phone. Get off your phone.' We're encouraging them: get on your phone, take the pictures, take the videos, promote the brand."
Michele Corkins, Senior Manager, People Solutions, Hawaiian Bros Island Grill
We're Only Human -- Episode 162
Think about this research stat: One out of every two frontline workers thinks they aren't treated equitably with corporate staff. In our 2022 Frontline Worker Study that covered thousands of frontline staff around the world, we found so many different insights that are helpful for understanding how to build an employee experience that supports, connects, and engages these critical employees. Today's podcast episode is a replay of a conversation between Ben and three HR leaders at frontline employers:
Michele Corkins of Hawaiian Bros Island Grill
Gemma Elay of Hawksmoor
Ana Ledesma of Just Salad
Listen in to hear what tools they use to support their people, what resources they think are more relevant to frontline staff, and more. Thanks to Harri for connecting us!
Show Notes
Check out the frontline research report with additional takeaways
Thanks to Harri, one of the world's leading platforms for supporting frontline employers, for hosting the conversation with Michele, Gemma, and Ana!
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Listening to the Needs of 1700 People at Once at Getty Images

"We have 1700 people at our company. That's 1700 different opinions, needs, journeys. So at Getty Images we create and we measure and we monitor engagement opportunities to strengthen a work culture where people belong and they can do their best work."
Marie Potter, Senior Director, Culture & Development, Getty Images
We're Only Human -- Episode 161
 
Defining the problem is a big step towards finding a solution. But what do you do when the problem or challenge is so broad and varied that it's hard to pinpoint what solution might work? That's the difficulty that arises daily for HR leaders looking at how to support the needs of every person in the workforce. In this episode of We're Only Human, Ben talks with Marie Potter from Getty Images about how she and her team are able to listen, identify, and support the needs of their workforce at scale. 
Show Notes
Connect with Marie on LinkedIn
Thanks to Quantum Workplace for the connection/introduction to Marie
Learn more about HR Summer School and check out the 2023 replay free!
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Case Study: How to Automate Hundreds of Hours of Onboarding Tasks

"I was deleting 24 Google Calendar placeholders one day and manually copy/pasting new hire email addresses into the 17 ones we were going to keep. It was at least 30 minutes of hundreds of just mindless clicks. And I said, wait a minute. I'm gonna figure out how to do this [better]. So I looked at our Google Calendar integration, saw that I could both delete calendar events and add participants to calendar events. It worked so well. I took hundreds of clicks down to two clicks to complete those two actions, which is huge for me. And then I said, what else can I automate? So I just kept going from there." 
Ashley Priebe Brown, Onboarding Manager, Zapier
We're Only Human -- Episode 160
Onboarding is one of the most critical moments in the employee experience. The latest data from Lighthouse Research & Advisory shows that two out of three new hires know if they will stay at a company within the first week on the job. But that's not all. There are so many transactional, repetitive tasks that it's easy to get bogged down as an HR leader. In this episode of We're Only Human, Ashley Priebe Brown from Zapier talks about how she automated hundreds of hours of onboarding tasks, minimizing busy work and maximizing impact on their new hire cohorts. If you are looking for ideas on how to streamline your onboarding and make it more relevant and useful, this episode is for you. 
Show Notes
Connect with Ashley on LinkedIn
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Talent Intelligence is the Future of Hiring

"If I had to put a bet on the future, where we're headed is about understanding potential future performance and what drives and drains people. I think that's really where I see TA going longer term. We've seen success around using some of that psychometric data to really upskill folks into engineers that wouldn't not necessarily have been on technical paths. So business analysts, old school project managers, and those technical analyst folks... Finding the ones that are really well suited to engineering thought and then upskilling them on the actual technology themselves."
Travis Windling, Director Talent Acquisition Strategy & Insights, RBC
We're Only Human -- Episode 159
Hiring has changed tremendously in recent years, and one thing is for certain: things haven't settled down yet. As Travis Windling believes, there are going to be big shifts in how employers understand and predict performance for both external and internal candidates. A big part of hiring well is predictability and quality, and unfortunately resumes just don't get the job done there. In this episode Ben and Travis talk about data, analytics, hiring decisions, and more.
Show Notes
Connect with Travis on LinkedIn
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